CANCEL YOUR MEMBERSHIP
You are responsible for cancelling your direct debit after we have processed your cancellation and any payments relating to notice periods have been taken. We are entitled to keep any membership fees we receive if you have not cancelled your direct debit instruction with your bank and you have not given us the correct notice to cancel. You can cancel your membership for any reason within 7 days of joining. You will not be charged for any usage during this period.
If you pay your membership fees monthly by direct debit, you can cease your membership at, or to coincide with, the end of your initial minimum term. If you wish to continue with your membership at the end of your minimum term with no change of plan type, you need do nothing more, your payments will continue to be collected by direct debit. If you wish to change plan or do not wish to continue with your membership, please give us one full month’s notice. Depending on your recurring direct debit date, this may require you to pay the difference between your direct debit date and cancellation date (eg., if you request to cancel on 20 July, your one full calendar months’ notice means your membership ends on 20 August. If your direct debit date is the 1st of every month, it means you will be required to pay for 20 days in August).
You can cancel your membership at any time if your circumstances change to such an extent that we are satisfied it is not possible for you to continue to use the club’s facilities (for example, due to medical reasons, if you are made redundant.
To cancel your membership for medical reasons, you will need to give us notice and provide the documents we ask for as proof of the change in your circumstances. During the initial membership term, you must continue to pay your membership fees each month until you have provided the evidence requested and we are satisfied with it. Upon receipt of your documents, your membership will be cancelled prior to your next monthly direct debit being collected. We will refund any fees you have paid up front as a lump sum membership for the period that has not yet passed once your cancellation has taken effect.
To cancel your membership for a non-medical change in circumstances (for example, you are made redundant) you must provide suitable proof of your change in circumstance. During the initial membership term, you must continue to pay your membership fees each month until you have provided evidence of your change in circumstance and we are satisfied with it. Upon receipt of your documents, your membership will be cancelled prior to your next monthly direct debit being collected.
We can cancel your membership if: you have seriously broken the club rules or any terms of this contract; you do not pay any fee or charge within seven days of the date it was due, and we have written to you and given you a further 14 days to pay (so the fee or charge is more than 21 days late) or for any other reason if we consider it necessary to end your contract.
PRODUCTS AND SERVICES
Personal trainers (PTs) at our clubs are self-employed and any service they provide or any other third party provides is a contract between them and you. We will not be liable for PT and other third-party services are arranged directly with the trainer or third party and not with us.
Class bookings
– You can book classes in advance via our website www.powerhousefightclub.co.uk
– Out of respect for the waiting list members and to allow our staff to plan for occupancy in the best way, we kindly ask you to cancel up to 48-hour before any booked class
– We may disable your access to the booking class system if we deem that you’re booking and not attending at a high frequency
STAYING SAFE AT POWERHOUSE FIGHT CLUB
Good Health – it is important that you are ‘fit to train’. If you have any conditions or illness that might be a risk, it is best to get advice on how to exercise while staying safe.
Exercise knowledge – some equipment or exercises may be complex, especially the first time you try them. We have instructions on much of our equipment so take time to understand how to use them, and how to properly undertake any exercise. We have lots of information on how to exercise properly on our blog that may help. And of course, warm up, start with low weights and don’t over exert yourself.
Support – if you have questions on using the gym or the equipment, just ask for help. If one of the PureGym team aren’t to hand, ask another member. They’re a friendly bunch and happy to help!
Know your gym – you never know when you may need to know your way around the gym, so get familiar with the layout, know where the emergency help points are (you will find them around the gym) and also where the emergency exits are. These are extra important if you train through the night and are on your own in the gym.
Seek Help – if you ever feel unwell, injure yourself or are concerned for your wellbeing, get help! If our team aren’t on hand, call for another member or use one of the emergency help points. We always operate a manned CCTV who will be able to support you and get help if you need it.
Train with others – where you can, training with friends is not just more fun, but you’ll have someone to watch your back. Of course this may not be possible (especially if you train late at night or in the morning), so keeping other members close to hand in case you need some support is a simple alternative.